Your account
Q: How do I create an account?
A: Go to this page https://us.oceanic6.com/login and click “create an account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
Q: How can I retrieve my password?
A: You can retrieve your password by clicking “Lost your password?”. Instruction on password retrieval will be sent to your email.
Q: How do I change my personal details or email address?
A: You can easily change all your information on your account. Go to the login page (https://us.oceanic6.com/login ) and log in, then click “my account” and “edit”. Here you can change all your contact information.
Ordering
Q: How can I order?
A: You can order easily using our online platform. When you find a product you need, you can add it to your cart, login, and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.
Q: Why should I buy online?
A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through the order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Q: Do I have to order online?
A: You can also send your order to orders@oceanic6.com. Online ordering is preferred in most cases because by ordering online, you will save time, you will have an easier payment process and all the information about the order will be accessible for you anytime.
Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.
Q: What information should I input when ordering?
A: Our online ordering system will ask for all the important information you should submit, for example, your contact information, billing, shipping address, and payment information.
Payment
Q: What payment methods can I use?
A: You can use all the major credit cards.
Q: Can I use a Pro-forma invoice?
A: Yes, you can use a Pro-forma invoice. Please contact orders@oceanic6.com if you want to use a Pro-forma invoice.
Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should be, but you still can't make the payment, please contact orders@oceanic6.com to notify us about the problem. We can manage the order manually.
Order Cancelation
Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact orders@oceanic6.com
Delivery
Q: How can I change the delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Q: What are the delivery charges?
A: Delivery charges are dependent on the product & shipment requirements. If the products on your order are due to special requirements extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
Q: Can I track my order?
A: We will send you the tracking code of the shipment when the parcel has been sent.
Shipping
Q: Shipping time?
A: Shipping time will be confirmed on the order confirmation document.
Q: Shipping cost?
A: Shipping costs are dependent on your location and the products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.
Q: Changing the shipping address?
A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need it. Just click “edit” below “shipping address”.
Terms & Conditions
Q: What are the terms and conditions?
A: You can see the terms and conditions here https://us.oceanic6.com/content/14-term-and-conditions
Returns
Q: Can I return a product?
A: If you want to return a product, please contact orders@oceanic6.com.
For more information, you can go through our return policy https://us.oceanic6.com/content/10-shipping-and-returns
Security
Q: Is your account/information secured?
A: Our web store is secured with an SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
Customer Service
Q: How to contact customer service?
A: If you have questions regarding our online store (ordering, account questions, technical questions), please contact orders@oceanic6.com.
On pricing and shipping related issues you can contact customer support at orders@oceanic6.com or call 800-910-7024.